Department of Business Technology

Administrative Management
Customer Relations Certificate

The Customer Relations program provides students with skills to promote excellent customer relations in business settings. Courses related to the service mix, service-level decisions, formulation of service policies, customer service management, and the development of staff is included. Students gain knowledge of customer care, effective communication, and the importance of public relations to promote a positive company image. Students develop an understanding of challenges and conflicts while serving both internal and external customers. Emphasis in business, computers, and psychology provide a solid background for customer relations positions in the current business environment.

A Certificate of Completion is awarded for successful completion of the program.

Students entering autumn semester may complete the program in two semesters as outlined below.  Students entering spring should meet with advisor prior to selecting courses.

See additional program information. (Adobe Acrobat required)

Length of Program: 2 Semesters
Award Upon Graduation: Certificate
Entry Times: Fall Semester
Spring Semester

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