Administrative Management
Customer Relations
Certificate
The Customer Relations program provides students with skills to promote excellent customer relations in business settings. Courses related to the service mix, service-level decisions, formulation of service policies, customer service management, and the development of staff is included. Students gain knowledge of customer care, effective communication, and the importance of public relations to promote a positive company image. Students develop an understanding of challenges and conflicts while serving both internal and external customers. Emphasis in business, computers, and psychology provide a solid background for customer relations positions in the current business environment.
A Certificate of Completion is awarded for successful completion of the program.
Students entering autumn semester may complete the program in two semesters as outlined below. Students entering spring should meet with advisor prior to selecting courses.
See additional program information. (Adobe Acrobat required)
| Length of Program: |
2 Semesters |
| Award Upon Graduation: |
Certificate |
| Entry Times: |
Fall Semester
Spring Semester |
Curriculum
| Related Occupations: |
|
SOC Code |
| Customer Service Representatives |
|
43-4051.00 |
| Patient Representatives |
|
43-4051.03 |
| Receptionists and Information Clerks |
|
43-4171.00 |
| |
|
|
| Estimated Cost of
Completing the Program |
Montana Residents |
Non-Residents |
| Tuition and
Required Fees (attending full time in both fall and spring semesters) |
$3,391 |
$11,077 |
| Cost for Books
and Supplies (estimated annual costs) |
$950 |
$950 |
| Annual Room and Board |
$7,500 |
$7,500 |
| |
|
|
| Number of
completers between July 1 , 2010 and June 30, 2011 |
2 |
| |
|
| Normal time in months to complete program |
9 |
| |
|
| Job Placement Rate for program completers |
57% |
| |
|
| Job Placement Rate for program completers |
Students who completed a Federal Perkins Grant Program-approved Certificate in FY2010-2011 |
| |
|
| What types of jobs? |
Jobs in or closely-related to the field of study |
| |
|
| When were they employed? |
Students who were employed from October to December of the year they graduated |
| |
|
| How were graduates tracked? |
Student data is submitted to the US Department of Labor who then matches that information with income records from the Internal Revenue Service |
| |
|
| What agencies (state or accrediting), if any, is this rate reported to? |
Office of the Commissioner of Higher Education and accrediting body |
Contact Information
- Enrollment Services / Admissions Office
Email: MCAdmissions@umontana.edu
Phone: 406-243-7882 / 800-542-6882
FAX: 406-243-7899