Department of Business Technology

Administrative Management
Customer Relations Certificate

The Customer Relations program provides students with skills to promote excellent customer relations in business settings. Courses related to the service mix, service-level decisions, formulation of service policies, customer service management, and the development of staff is included. Students gain knowledge of customer care, effective communication, and the importance of public relations to promote a positive company image. Students develop an understanding of challenges and conflicts while serving both internal and external customers. Emphasis in business, computers, and psychology provide a solid background for customer relations positions in the current business environment.

A Certificate of Completion is awarded for successful completion of the program.

Students entering autumn semester may complete the program in two semesters as outlined below.  Students entering spring should meet with advisor prior to selecting courses.

See additional program information. (Adobe Acrobat required)

Length of Program: 2 Semesters
Award Upon Graduation: Certificate
Entry Times: Fall Semester
Spring Semester

Curriculum

Consumer Information on Gainful Employment
       
Program: Customer Relations    
Classification of Instructional Programs (CIP):   52.0406
CIP Description: Receptionist    
Level of Program: Certificate of Applied Science    
Program Length (months):   9
Program URL: http://www.cte.umt.edu/businesstech/
administrativemanagement/admin_crc.aspx
   
       
Related Occupations:   SOC Code
Customer Service Representatives   43-4051.00
Patient Representatives   43-4051.03
Receptionists and Information Clerks   43-4171.00
     
Estimated Cost of Completing the Program Montana Residents Non-Residents
Tuition and Required Fees (attending full time in both fall and spring semesters)
$3,391
$11,077
Cost for Books and Supplies (estimated annual costs)
$950
$950
Annual Room and Board
$7,500
$7,500
     
Number of completers between July 1 , 2010 and June 30, 2011
2
 
Normal time in months to complete program 
9
 
Job Placement Rate for program completers
57%
   
Job Placement Rate for program completers Students who completed a Federal Perkins Grant Program-approved Certificate in FY2010-2011
   
What types of jobs? Jobs in or closely-related to the field of study
   
When were they employed? Students who were employed from October to December of the year they graduated
   
How were graduates tracked? Student data is submitted to the US Department of Labor who then matches that information with income records from the Internal Revenue Service
   
What agencies (state or accrediting), if any, is this rate reported to? Office of the Commissioner of Higher Education and accrediting body

 

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